Enter your question
Domains
Site Settings
Page Editing
Plans and Billing
Data Capture Forms
Online Store
Menu
Site Statistics and Goals
Fonts
SEO
Mobile Version
General Questions
Other Questions
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
Feeds
Errors
Zero Block
Custom Code
Possible Problems
Domains
- How do I connect a custom domain?
- How do I redirect from HTTP to HTTPS?
- How do I set up my HTTPS / SSL certificate?
- How do I connect a subdomain to my Tilda website?
- The domain is connected correctly, why cannot an SSL certificate be installed?
- What should I do if the SSL certificate is installed, but the browser shows the “Connection is not secure” error?
- How to add DNS records if the domain is managed via Tilda DNS?
- How do I set up HTTPS / SSL for a subdomain in Tilda?
- How do I connect multiple domain names to a single Tilda website?
- Why does my website open under the Tilda's technical subdomain (.tilda.ws), although my own domain is connected?
- How to redirect from the old domain to the new domain?
- How do I remove "www" from a domain?
- How can I speed up (optimize) my Tilda website?
- How do I create a custom business email address?
- How do I deactivate a tilda.ws domain if I have my own domain connected?
- Why do I see a Tilda logo on a grey background when I open my website?
- How do I install the SSL certificate (activate the HTTPS secure protocol)?
- How to change the infobar background color in Safari on a smartphone?
- Why does my website not open?
- How to connect a domain email?
- The DNS_PROBE_FINISHED_NXDOMAIN error, what should I do?
- How do I add a Tilda Docs project to the account?
- How do I delete a DNS record from the Tilda DNS domain management panel?
- How to add A-type or CNAME record
- The domain is used in another project
Site Settings
- How do I add HTML code for the HEAD section?
- How do I remove header or footer from a single page?
- How do I create a multilingual website?
- How do I duplicate (make a copy of) a web page?
- How do I set an image as a page background?
- How do I create a header?
- How do I create a new page?
- How do I upload a favicon?
- How to unpublish the whole website?
- How many pages can I have on my website?
- Which menu blocks support language switcher for my multilingual website?
- How do I create a footer?
- How do I set a page password?
- How do I change the link color?
- How do I create folders?
- How do I customize error messages for my web forms?
- How do I add categories to the blog?
- Can I add the hreflang attribute?
- How do I give access to the website to a co-worker?
- How to change the writing direction?
Page Editing
- How to add HTML, CSS or Javascript?
- How do I add a video?
- How do I add a button?
- Where do I find the Blocks library?
- How do I upload a PDF file to the website?
- How do I create a pop-up window?
- How do I add Schema.org or JSON-LD snippet markup?
- How do I make a copy of a website?
- How do I add a text link?
- How do I create anchor links?
- How do I add audio, music or podcasts to my website?
- How do I add an Instagram feed to my website?
- How do I copy a block from one page to another?
- How do I adapt blocks for mobile and desktop view?
- How do I unpublish a page?
- How do I change the number of blocks in a row?
- How to change the browser tab title?
- How can I change the color of social media icons?
- How do I add icons or icon sets from Tilda Icons?
- How do I move blocks on a page?
- How do I undo changes made in the Editor and recover deleted blocks?
- How do I set a home page?
- How to delete page?
- How do I make a table?
- How do I save a page as a PDF file?
- How do I reduce (increase) blank space around a block?
- How do I change the order of pages in the "Index" category blocks?
- How do I mirror image and text in a block?
- How do I add an additional Instagram account to a website?
- How to enable the video autoplay?
- How do I assign a different Instagram account to my website?
- How do I make grid lines visible?
- How to find the block on the page?
- How to turn a web page into a presentation?
- How to convert the standard block to Zero block?
- How to add the alias block?
- How to recover the deleted block?
- How to enable the advanced interface mode?
- How to add the table in standard blocks?
- What is a feature?
- How to hide blocks on specific devices (desktop/mobile)?
- How to adjust a background image for all devices
- How to apply a style to text?
- How do I set up a redirect to a success page in the QZ101 block and its variations QZ101A–QZ101F?
- How do I change the text color for contact method options in a form block?
- How do I upload a custom video to Tilda’s servers?
- How do I add a custom link and icon for a social network or website?
- How to add an icon to a button?
- How do I add emoji to a text block?
- How to hide long text in standard blocks?
- How to change the title font size?
- The text is being deleted by itself, it is impossible to enter it
Plans and Billing
- How do I create a website on Tilda for free?
- How can I switch to the Free plan?
- My card was charged. How can I cancel my automatic subscription renewal and receive a refund?
- What happens if I fail to make my subscription payment?
- How do I upgrade from my Personal to a Business plan?
- How can I pay for my Tilda subscription using YooMoney (ex Yandex Money)?
- How do I upgrade my payment plan?
- How do I set up a direct transfer to my card (I do not want to use online payment systems)?
- My PayPal payment was declined
- I paid for the wrong account, can I transfer my payment?
- Is there a Tilda referral program?
- How to pay for the plan subscription?
- Is it possible to archive (save) projects and downgrade the plan?
Data Capture Forms
- How do I receive data from forms to my script using Webhook?
- How can I receive form submissions directly to my email?
- How do I receive form submissions directly to my Telegram?
- How do I set up a data collection (lead capture) form?
- How do I receive form submissions via Google Sheets?
- Leads do not get to receivers and there are no errors in the Log. Where can I find why it doesn't work?
- I am not receiving leads from forms, how can I fix it?
- How do I add a calculator?
- How can I start using Tilda CRM?
- How to connect Kommo CRM?
- How do I distinguish different forms on my website?
- How do I edit color in the form success message text and background?
- How can I set up SMS notifications for new form submissions?
- How can I change the follow-up email subject line?
- How do I add contacts from forms to UniSender?
- How can I add contacts from my Tilda website forms to Trello?
- How do I change a form submit error message text?
- How do I assign different funnels and capturing agents for amoCRM?
- How do I add a survey, polling or voting on my website?
- How do I add contacts from forms to GetResponse?
- How do I add contacts from different forms to different lists on MailChimp?
- How can I import contacts from my SendPulse forms?
- How to adjust displaying the form field depending on the user's choice?
- The "amoCRM error v4: [createContactWithLeadId] Payment Required" error
- Why did the lead not get to the service if the send only after payment option was not selected?
- How do I give access to the CRM to a co-worker?
- Spam leads from bots are coming through forms. How can they be blocked?
- Leads are not being sent to connected Data collection services, and there are no errors in the log. Where should I look for the cause?
- How to connect a data collection service to a form on your website?
- ST105 is not working
- How can I restrict leads submission from specific countries in the project?
- How can I create a quiz using the quiz blocks QZ101*?
Online Store
- Can I accept payments worldwide and expand my business globally with my Tilda website?
- How to assign header and footer for a product card in the Catalog?
- How do I create a promo code or a discount for products in an online store?
- How do I add a cart to my website?
- How to create the Product Catalog?
- How to set your own link for the product page?
- How to add subcategories for products from the Product Catalog?
- The transaction status appears as "blocked". Why?
- How to fix the Purchase button on a product page for the mobile website version?
- How many products can I add in a block?
- How do I add delivery options in my online store?
- How to add a discount depending on the product quantity or the total price of the purchase?
- How to change the product order?
- How do I add product options?
- How do I send data for online checkout (receipt/invoice)?
- How do I add PayPal on my website?
- How do I remove the SALE, NEW, -30% labels?
- How to change the font size in the product card?
- Can I create a promo code of 100%?
- No styles are displayed in the product card
- How can I accept payments in installments?
- How do I add a link to a button in a pop-up window in ST*** blocks (Store category)?
- Can I apply a promo code only to certain products?
- Why the "Your order" and "Total" values in the cart appear in different languages?
- How to integrate a custom payment system with your website?
- How to change website currency?
- How to create a multilingual online store?
- Why cannot the minimum order amount (or other settings) be changed in the shopping cart?
- How do I set my own link for a button or add a second button in a product pop-up in the ST3** block?
- How to update the Catalog product data quickly?
- How to enable or disable the product search/sorting in the block?
- How do I sign up for the out-of-stock product?
- How to change links for buttons in ST300, ST305N, ST310N, ST315N, ST320N, and ST330 blocks?
- How to hide the catalog categories from the block?
- How to add tabs with additional product information? Why are tabs not displayed in the product card?
- How do I allow users to select the size for separate parts of a product (e.g. for a suit)?
- How can I change the size and font of the SALE/NEW/-30% label?
- How do I add a shopping cart (ST100 block) to my website?
- International payment systems that can be connected to Tilda
- How to work with a CSV file for the Catalog?
- How to add the option for buyers to pay for their orders using bank details (as a legal entity)?
- How do I create a multi-language online store?
- How do I add a link to a button in a pop-up window in ST*** blocks (Store category)?
- Why are products not displayed on the website?
- How to display the associated products in the product card?
- My leads show the "blocked" status. What does this mean?
- How do I sell products using several currencies?
- How to set up sending the order notification to the customer?
- How to transfer a catalog from one website to another?
- How to add a link to a size guide or other additional information in a product card?
- How to upload a product catalog from Tilda to Google Merchant Center?
- How to copy products from a standard block to the Catalog?
- How to delete the product characteristics you don't need?
- How to enable adding products to favorites?
- How to restrict the delivery area?
- How do I create an online store?
Menu
- How do I add tabs and switch between blocks?
- Which fixed-on-scroll menu blocks are available for a mobile version?
- How do I add a second-level (dropdown) menu?
- How do I add a menu on every page of my website?
- How do I make one menu overlap the first block and a second menu appear on scroll?
- How do I create a breadcrumb navigation menu?
- How do I create a vertical menu?
- Why does the menu block overlap part of the first screen?
Site Statistics and Goals
- Yandex.Metrica's Webvisor is not working. How can I fix it?
- How can I see my site stats?
- How do I set up event tracking for a button click in Zero Block?
- How do I add a Facebook pixel on my website?
- How do I connect VK Pixel to my website?
- How do I install a counter for Google Analytics and Yandex.Metrica?
- There is something wrong with the goals tracking in Yandex.Metrica
- Google Analytics, Yandex.Metrica and Tilda show different visitor statistics. What should I do?
- How do I track interactions with social media buttons?
- How to set up one key event for all form submissions on the website?
Fonts
- How can I upload two sets of Google Fonts to my website?
- How do I upload my own font?
- How do I change fonts?
- My site displays incorrect fonts. What should I do?
- How do I add several custom fonts to my website?
- Font sizes on mobile screens do not match the values I assigned in settings. What should I do?
- My Cyrillic fonts are not displaying correctly. What should I do?
- Some fonts are loading slowly. What should I do?
- How to upload second and third fonts in files?
SEO
- My website does not appear in Google search results. What should I do?
- How can I add "robots.txt" and "sitemap.xml" files?
- How do I add my website to search engines (Google and Yandex)?
- How to Make a Large Link Preview on Messengers and Social Media
- How do I remove the disallow rule for "robots.txt"?
- How do I set up a 301 redirect from the old URL to a new one?
- How do I add the H1 tag?
- How do I improve SEO for my website?
- How to remove the address of a page with a slash from index?
- How do I block search engines from indexing my page?
- Is it possible to set up a redirect from a tilda.ws subdomain to another domain?
- Is it possible to set up a redirect from one domain to another?
- How do I set up a custom 404 error page?
- How to add the rel="nofollow" attribute for a link?
- How do I prevent search engines from indexing my website?
- Why are search engines not indexing my website?
- How to add ads.txt or app-ads.txt files?
- Why is Yandex displaying an incorrect favicon?
- Should I add the H1 tag on the block that is visible on mobile devices only?
- How to improve the results of the page loading speed in the page loading speed evaluating services, such as PageSpeed?
- How to fix the broken links found on your website?
- I edited my website but the changes are not displayed in the search results. Why?
- How to request website re-indexing?
- How do I replace the image in the search results that appears near the website?
- How to update a link preview in Telegram, Facebook, X, and VK?
- How to remove /sitemap-feeds.xml from the robots.txt file?
- How to set a canonical URL for a page?
- The page has been deleted but still appears in search results. What should I do?
- How do I add keywords to my website?
Mobile Version
- How can I view the mobile version of my website?
- Background video on mobile devices
- How do I make my website look the same on mobile and desktop devices?
- Words are incorrectly hyphenated in mobile version of my website. What can I do?
- How do I create an AMP page?
- The "A problem repeatedly occurred" error in Safari on iPhone
- Why does the BF901 block not work on mobile devices?
General Questions
- How can I get assistance from Tilda Customer Support?
- Where is the Tilda company registered?
- What is a block ID and how can I find it?
- How do I export my Tilda website to my hosting service?
- How can I delete my account?
- How can I make a phone number clickable?
- How can I upload files to my website?
- How can I add an external widget to my Tilda site (calendar, calculator, etc.)?
- Why the changes are displayed in preview but are not visible in my published website?
- How can I remove the "Made on Tilda" label at the bottom of my website?
- How do I clear the cache?
- What's the ideal image size for a badge?
- How can I transfer a webpage or a website to another account?
- How do I make smooth scrolling for local anchor links?
- How to add a countdown timer?
- How do I set up a mask for a phone number?
- A block is not displayed after the page is published
- How do I add a privacy policy to my site?
- My project is blocked. What should I do?
- How can I speed up my page load time on Tilda?
- How can I create more than 1000 pages in one project?
- How do I add a map for the contacts section of my website?
- How can I change the email connected to my account?
- How do I change language on Tilda?
- Can I do A/B testing on Tilda?
- "Tilda" label appears when I share my project on Facebook. What can I do about it?
- How do I limit access to the website?
- How do I delete my website (project)?
- How can I add a "Back to top" button?
- How to publish all pages at once?
- How do I fix the displayed links on social media?
- How to create a quiz or a multiple choice survey?
- How do I save a page as a template?
- What is the best image size for a gallery?
- How can I switch the interface language?
- How do I recover a deleted page?
- Is there a callback widget on Tilda?
- I am new to website building. How can I get started?
- How do I change the text for the "Buy now" button?
- When exporting a website, pictures are not properly displayed and some content disappeared. How can I fix it?
- How to add the age disclaimer (such as 18+) to the website?
- How do I create a clickable email address?
- I want to create a website on Tilda, should I purchase hosting additionally?
- Buttons and links color highlighting in mobile or desktop version when switching with keys
- How to find an image for a block using AI?
- How to set up two-factor authentication?
- How to add a cookie notice?
- How to change a website template in Tilda?
Other Questions
- How can I turn off CAPTCHA?
- Who is the owner of the Tilda website builder?
- Why is Google Maps not working?
- Where are Tilda servers located?
- How can I make a slideshow gallery?
- Where is Tilda website builder located?
- My website is not working. How can I fix it?
- Where can I read news about Tilda updates?
- I can’t log in to my account. I see the “User with this email not found” message.
- Where do I find a public link to a block (block ID)?
- How do I add WhatsApp, Skype, Facebook Messenger, or Viber widgets on my website?
- How can I add CAPTCHA?
- Where are Tilda users located?
- How do I create mobile animation in Zero Block?
- Can I edit the "robots.txt" file?
- My mobile browser displays the pop-up “This website has been blocked from automatically starting a call.” Why?
- How to use a promo code on Tilda?
- Can I share access to my projects with other users?
- How can I upload a MP4 or WEBM video?
- How can I Google Maps to my website?
- I need to confirm my domain ownership. How can I add the Google meta tag?
- How do I recover access to my account?
- I lost my password (email, login, account info). What can I do?
- What is a tooltip in Zero block?
- Can I import a website directly to Tilda?
- How can I track campaign statistics by UTM parameters?
- I already have a website made on another platform. How can I transfer it to Tilda?
- How can I make a GIF from a video?
- Anchor link to another page
- Where can I find a web developer for creating or improving my website?
- How do I set up call tracking?
- How to receive leads in your Telegram group?
- Is there Tilda API?
- Is there a way to edit a .htaccess file?
- Can I connect Tilda to Wordpress?
- Is there a service to build UTM parameters?
- Can I use FTP to access my Tilda website?
- How can I disable Jivochat for mobile devices?
- I have downloaded a CSV file containing the list of my leads. It doesn't open in Excel. Why?
- Is it possible to set up horizontal scrolling on Tilda?
- I have created a website. How can I have it added to the #madeontilda collection?
- My website has a low conversion rate. Can you help me with marketing?
- How do I underline a link?
- Why does the photo quality decrease after uploading?
- Can I order website development on Tilda?
- How to connect search in Docs?
- What is the limit for pages and documents in Tilda Docs?
- How do I restore a page/document/folder after deleting it?
- How do I delete a Tilda Docs project?
- How to recover password?
- How to connect your own domain to Tilda Docs?
- My page, website, or project was copied. What should I do?
- How to use Tilda?
- How to restore a project backup in Tilda?
Multilanding
Email Campaign Builder
Members Area / Online Course Builder
- How do I assign the website language in the Members Area?
- How do I exclude pages from the Members Area group?
- How to sell access to specific groups via a link?
- How to set up sending emails from the Members Area using your domain's email (SMTP)?
- How to hide the Personal Account profile icon from the page?
- How do I change the Members Area start page design
- Can I create the Members Area on Tilda?
- How to limit a student's access period to the group in the Members Area?
- How to add a Header or Footer to the Members Area?
- How to edit the Members Area profile icon?
- How to completely delete the Members Area feature?
- How do I change the sender's email and name in the Members Area emails?
- How to change the text of an email about adding a user to a group in the Members Area?
- How to set up login in Members Area with a one-time verification code?
- How to import users in Members Area?
- How to require students to complete course lectures in order?
- How to configure adding a member automatically to the Members Area group via a link for free?
Feeds
- How do I change the style of an automatically generated post page?
- How do I change the post link?
- How to add a Header and Footer to posts from the Feeds feature?
- How to change posts' sorting?
- How to add a news feed, blog, or event schedule to your website?
- How to change the font in posts from the Feeds feature?
- How to transfer Feeds or posts to another account/website?
- Why are some Feed posts not displayed in the block?
- How to delete posts and Feeds or disable the Feeds module?
- How to schedule Feed posts?
- Why is the new image not displayed under the post title?
- How to configure search in Feeds?
Errors
- When visiting my website, users see a message: “Your connection is not private.” What should I do?
- An error occurs in the form: “Getresponse error: Invalid params.” Why?
- An error occurs while visiting the website: “Domain has been assigned. Please go to the site settings and put the domain name in the Domain tab.”
- An error occurs while filling out a form: “Error [timeout]. Please, try again later.” Why?
- An error occurs in the form: “Getresponse error: Contact already added.” Why?
- An error occurs in the form: “Getresponse error: Contact doesn't save: Cannot add contact that is blacklisted.” Why?
- When filling out the form on my website, users see an error message: “Data sending is impossible. Go to Site settings and enter a valid domain name from which form responses will be sent. Or else the data receiver is not connected to this form or was deleted. Data was sent from this domain.” Why?
- An error occurs: “Today you created (100) pages what your current plan allow. Try do it tomorrow.” Why?
- After linking Yandex.Mail to my account, I keep receiving an error: “Yandex error 200 - occupied.” Why?
- An error occurs in the form: “Bitrix24 error - expired_token.” or “Re-authorized application, please (invalid_request).” Why?
- An error occurs in the form: “AmoCRM error: save lead. Error code 402. Functional not paid in this account.” Why?
- When visiting my website, users receive an error message: “ERR_SSL_VERSION_OR_CIPHER_MISMATCH.” Why?
- I get an error message: "The block contains too much text". The data can't be saved. What can I do?
- An error occurs in the forms: “Webhook URL not available.” Why?
- Why do I see this error message in Leads: "IP in users black list"?
- I received an error: “Temporary CDN error. Please try again later.” Why?
- An error occurs in the form: “AmoCRM error: not have permissions for save lead.” Why?
- Why am I getting this error message in Leads: "Error: Data didn't send, because Receivers in form* not active."?
- An error occurs in the form: “Error: Double post data with [dataid:*].” Why?
- When filling out the form on my website, users see an error message: “Data receiver was not connected to this form or was deleted. Data was sent from the domain: *.” Why?
- I see an error message when visiting my website: “ERR_TOO_MANY_REDIRECTS.” Why?
- An error occurs in the form: “Contact did not save. [These list ids="*" has no confirmation letters].” Why?
- An error occurs in the forms: “Error: sberbank: Access is denied.” What should I do?
- An error occurs in the forms: “Bitrix24 error: invalid_grant.” Why?
- An error occurs in the form: “Error in form. Cannot find EMAIL or PHONE field.” Why?
- When exporting, I receive an error: “Error file not added.” What should I do?
- An error occurs in the form: “Error: There are data receivers from another website on the block with a form.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Missing phone prefix.” Why?
- An error in the form: “Error: Data receivers from another website are linked to the form. Go to the form content, select data receivers, and republish the page.” Why?
- An error occurs in the form: “Getresponse error. Contact doesnt save: Custom field invalid: Value is not numeric.” Why?
- An error occurs in the form: “Data receiver was deleted when a lead was sent. Check if the right box is ticked in the form content.” Why?
- This website is unsafe
- Why am I seeing this message: "Error: Service deleted"?
- The error "Unable to complete the order. The [ ] item is out of stock" is displayed when creating an order. What can I do?
- Unisender "Empty sender email in list '1'" error. Why does it occur?
- Google Safe Browsing has detected a phishing attempt
- Project transfer error: “The user you want to transfer the project to is on the Free Plan or a Personal Plan trial and cannot accept your request. They need to purchase a subscription.”
- Warning: Deceptive website. Visiting this website may lead to malware installation or personal data theft
- ERROR: Tilda is configured for another domain
Zero Block
- How to create a fixed on scroll menu in Zero Block?
- How do I add guide lines in Zero Block?
- How do I add a slideshow in Zero Block?
- Are there layers in Zero Block?
- How do I add an arrow in Zero Block?
- How do I set up Zoom on click in Zero Block?
- How to configure screen resolutions in Zero Block
- Why do elements in Zero Block get shifted when adapting?
- How to import a Figma design to a Tilda website?
- How to create Zero Block in pop-up
- Why do images in Zero Block disappear after importing a layout from Figma?
- How to add gradient?
- How to align Zero Block's width to a standard block's width?
- How to hide the elements in a specific resolution in Zero Block?
- How to configure automatic scaling in Zero Block (Autoscale)?
- What is the Overflow setting and how does it work?
- How to increase the resolution options in Zero Block?
- How to configure the modular grid in Zero Block?
- How to turn a group of elements into an object in Zero Block?
- How to use Auto Layout in Zero Block?
- How to overlay a Zero Block on the next block without fixing it on scroll?
- How to add rulers in Zero Block?
Custom Code
- How do I set the number of products to a multiple of 5, 10, 100, etc.?
- How do I add a hidden field to a form?
- How do I change the language of the shopping cart (total)?
- How do I add feedback (comments) from Facebook to my website?
- How do I set up an autofill form (enable autocomplete in forms)?
- How do I track an iFrame click?
- How do I add a digit group separator?
- How do I add Chatra widget to my button?
- How do I place two VK.com widgets in a row?
Possible Problems
- When I add emoji in the text, they are replaced with question marks ????
- A website exported from Tilda is incorrectly displayed on the web hosting service
- On mobile devices, a blank space (a gap) appears to the right of the website
- I cannot enter an apostrophe character in the password field
- A bulleted list is incorrectly displayed in Zero Block
- In the mobile version, the second-level menu is displayed incorrectly
- A white space appears under Zero Block when viewing a mobile version on the page. Why?
- How to protect your account from hacking and data breach?
- Scroll error with dynamic blocks
- How to protect website content from copying
- YouTube Shorts video does not work
- The robots.txt file is not updating