Frequently asked questions


← TO THE LIST OF QUESTIONS

Yandex.Metrica's Webvisor is not working. How can I fix it?

Yandex.Metrica's Webvisor records users' actions on your site and plays them back to you as a video. Webvisor is enabled by default if the Yandex.Metrica counter is set up in Site settings.

If you have enabled the counter and are not seeing any results, it's possible that your browser is blocking Webvisor. Make sure you have access to metrika.yandex.ru, *.yandex.net (if the "Loading pages into the player — on behalf of an anonymous user" option is selected in the Webvisor settings, then you need also to have the access to the resource).

Access can be denied by:

  • An antivirus software.
  • A browser extension (Adblock, Ublock, Ghostery).
  • A firewall, or corporate network restrictions.

Add these addresses to the list of the trusted addresses and check if a problem persists.


If the issue is still there, try to open the page in a "clean" browser that is free from any plugins such as ad blockers or anti-virus add-ons.

If the issue persists, please contact the Yandex customer support, as from Tilda's side everything is installed correctly.


Was this answer helpful?
No
Yes




Report abuse
If you believe that any website made on Tilda is violating your rights, file a compliant by filling out this form
How to contact our support
To find out more about the platform features, use the feedback form in your Tilda account, or contact us via email team@tilda.cc
Accounting docs
To get the supporting documentation and proof of payment, send your request to docs@tilda.cc
Made on
Tilda