Frequently asked questions


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The transaction status appears as "blocked". Why?

Find below a list of the possible status messages:

  • started — a payment has not been made, or payment notifications have not been set up;
  • payed — a payment has been made;
  • blocked — a payment form is filled, but the payment is yet to be made. A status message was not sent to CRM because an appropriate box was ticked in your Payment system (Site settings → Payment systems, open your Payment system and check if the box below is ticked):

  • sended — the form was filled but not paid. The status messages were sent to CRM because the box was left unticked in your payment system settings

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