Frequently asked questions


A website exported from Tilda is incorrectly displayed on the web hosting service

First, you need to find out the event that has caused the issue.

1. If the issue occurred after you had exported the project on your hosting account, then you need to create correct paths for the files BEFORE exporting your website. Go to Site settings → Export. Then set the following paths:

  • Images: /images
  • JS files: /js
  • CSS files: /css
  • all website pages: /

2. If the problem occurs when you visit any site made on Tilda, then press Ctrl + Shift + I on Windows, or ⌥⌘I on macOS, and open the "Console" tab. If you see something similar (net::ERR-CER_AUTHORITY_INVALID), then the problem must have been caused by the antivirus or a firewall software within your corporate network.

Disable the antivirus protection, or contact the system administrator of your corporate network.

Was this answer helpful?

Report abuse
If you believe that any website made on Tilda is violating your rights, file a compliant by filling out this form
How to contact our support
To find out more about the platform features, use the feedback form in your Tilda account, or contact us via email
Accounting docs
To get the supporting documentation and proof of payment, send your request to
Made on