Frequently asked questions Errors

When exporting, I receive an error: “Error file not added.” What should I do?

When exporting, I receive an error: “Error file not added.” What should I do?

Did you receive the error message “Error. File not added” when trying to export sitemap.xml and robots.txt?


In this case, you need to disable redirects. Go to Site settings → SEO → Page redirects (code 301) click "Manage".

Set the following parameters to default:

  • The site opens with and without WWW
  • The site opens with HTTP and HTTPS

Export the files again.

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