Leads are not being sent to connected Data collection services, and there are no errors in the log. Where should I look for the cause?

There are two main reasons why leads may not be sent to connected data collection services:

• The data collection service is not connected to the form correctly;
• The payment for an order placed through the Shopping Cart block was not completed successfully.

1. The data collection service is not connected to the form correctly

Make sure you have completed all the steps when connecting the data collection service. Follow this sequence both when connecting a service for the first time and when reconnecting an integration:

• Create an integration with the required service in Site settings → Forms.
• Go to the page editor and open the page where the form is located.
• Open the block settings by clicking content. If the form is in Zero Block, click edit block.

In standard blocks, select the checkbox next to the connected data collection service in the connected services field. In Zero Block, click the form element, go to services, and select the checkbox next to the required service.